Oftentimes, these call centers have an English option and may get you in touch faster than using the U.S. For example, try calling the French line for Air France or the German line for Lufthansa. If you're trying to get in touch with an international airline, consider calling their home phone line.
This doesn’t apply across the board, but entering (or speaking) your number certainly doesn’t hurt. I know when calling ANA, I reach an airline agent almost instantly when I enter my ANA Mileage Club number. Enter your frequent flyer number, if promptedīeing a member of an airline’s loyalty program can only help to reach an agent faster. Make sure your connection is solid and your phone battery is charged before calling customer service. You don’t want to be approaching the end of a complicated story only to either lose the call or have a phone agent miss the majority of what you’re saying. We’ve had amazing support from phone representatives as a result of being pleasant and polite. Just remember that maintaining a level head and being respectful can mean the difference in getting your situation resolved. The majority of us who call airline customer service aren’t singing the praises of the airline. Imagine yourself on the other side of the phone fielding dozens of calls like yours when a big delay is ravaging the calculated plans of hundreds of irate travelers. The phone agent with whom you’re speaking didn’t single-handedly delay your flight. We’ve found that if you tell the automated system that you already have a reservation, you’ll sometimes end up at a customer service representative faster than had you called to make a new reservation. When in doubt, say 'existing reservation' Slowly and clearly say a general sentence about why you’re calling so you can be placed in the proper queue. Trying to skip these automated menus by saying “agent” (or any other response) often makes your call longer. Instead of selecting a number for a given option, you’re requested to describe what you’re calling about. Automated systems are more prevalent than ever
Let’s first look at a few important principles to keep in mind before you pick up the phone. We’ll get into some airline-by-airline tips in a minute. (Photo By Carlos Lujan/Europa Press/Getty Images)
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